Refund & Cancellation Policy

RAHATE Enterprises ("RAHATE", "we", "us", or "our") delivers high-performance digital technology services, bespoke enterprise software, AI automation architectures, custom CRM platforms, and performance marketing strategies.

This Refund & Cancellation Policy ("Policy") provides clear, transparent guidance on cancellations, refunds, and service-related payments across our commercial engagements. It explains the principles that govern billing adjustments, project cancellations, milestone payments, and refund determinations.

Please read this Policy in conjunction with our Terms & Conditions, our Privacy Policy, and the specific commercial agreement (such as a Statement of Work, Proposal, or Quotation) executed for your engagement.

This Policy applies to all commercial engagements, service retainers, project inquiries, and development contracts entered into with RAHATE Enterprises by prospective clients, businesses, and organizations ("Client", "you", or "your").

It encompasses all professional service categories delivered by RAHATE Enterprises, including: • AI & Intelligent Automation implementations • Custom Software & Web Application Development • Enterprise Website Design & Full-Stack Engineering • CRM Solutions, Integrations & Pipeline Automations • Search Engine Optimization (SEO) & Technical Audits • Paid Advertising & Performance Campaign Management • Cloud Infrastructure Setup, CI/CD, & Ongoing Maintenance

This Policy does not apply to consumer retail purchases or off-the-shelf physical goods, as RAHATE Enterprises does not sell physical consumer inventory or operate an open consumer retail store.

The services provided by RAHATE Enterprises are specialized, professional B2B engineering and digital consulting services. Unlike mass-manufactured physical products or shrink-wrapped retail software, our deliverables are tailored specifically to the unique operational, technical, and architectural requirements of each individual client.

Key Service Characteristics: • Intensive Human Capital: Projects require dedicated allocations of experienced systems architects, full-stack software engineers, UX designers, and digital marketing strategists. • Irrevocable Resource Expenditure: Engineering hours, research, architectural diagrams, custom code development, and sprint cycles represent non-recoverable operational investments once performed. • External Infrastructure Commitments: Engagements frequently require provisioning third-party cloud infrastructure, API subscriptions, domain registrations, or specialized development licenses on behalf of the client.

Every formal engagement with RAHATE Enterprises is governed by a project-specific written agreement, such as a formal Statement of Work (SOW), signed proposal, official quotation, or Master Services Agreement (MSA).

Hierarchy and Specificity: • Custom Terms Govern: Specific payment schedules, milestone deliverables, acceptance criteria, deposit amounts, and cancellation terms stipulated in your executed project agreement take precedence over this general policy. • Detailed Milestone Mapping: Major software and web engineering projects are broken into structured milestone phases (e.g., Discovery & Architecture, Sprint Delivery, Staging Review, Production Launch) with corresponding billing schedules. • Review Before Execution: Clients are encouraged to review all milestone definitions, deliverables, and payment terms in the applicable SOW prior to signing and remitting payments.

To commence work on any custom software, web design, or digital marketing engagement, RAHATE Enterprises generally requires an upfront advance payment or project commencement deposit as specified in the quotation or SOW.

Purpose of Advance Payments: • Resource Allocation: Secures dedicated engineering bandwidth, scheduling priority, and technical leads for your project timeline. • Initial Discovery & Setup: Funds immediate architectural research, repository initialization, environment provisioning, and technical scoping. • Commitment of Capacity: Ensures mutual commitment and allows our team to turn down other commercial opportunities to guarantee delivery timelines.

Work on your project commences promptly upon receipt and bank verification of the agreed advance payment.

If a Client requests cancellation of an engagement after signing an agreement or paying a deposit, but before RAHATE Enterprises has initiated active work, allocated engineering resources, or incurred non-recoverable third-party costs:

• Eligibility: The Client may be eligible for a refund of the advance payment, minus reasonable administrative, banking, transaction processing fees, and any pre-engagement scoping costs already expended.
• Notice Requirement: Cancellation requests must be submitted in writing via email to help@therahate.com or your assigned account lead, clearly stating the project reference number and the reason for cancellation.
• Assessment: RAHATE Enterprises will review the operational status of the project and respond within five (5) business days confirming whether work had commenced.

Once active work, architectural design, wireframing, sprint planning, repository setup, or code implementation has commenced:

• Right to Cancel: The Client may request project cancellation at any time by providing written notice in accordance with the termination provisions in the applicable SOW.
• Obligation for Work Performed: The Client remains obligated to pay for all billable engineering hours, completed sprint deliverables, work-in-progress, and unrecoverable third-party commitments incurred up to the effective date of cancellation.
• Settlement of Accounts: RAHATE Enterprises will prepare an itemized accounting of deliverables completed, hours expended, and advance funds received. If the value of work completed exceeds the advance paid, the Client must settle the balance; if the advance exceeds the value of work completed and non-recoverable expenses, the difference will be refunded in accordance with the governing contract.

Refund determinations are made fairly, objectively, and in good faith based on the executed agreement, actual deliverables provided, and applicable legal standards.

Circumstances Where Refunds May Be Considered: • Advance Overpayment: Where a client has paid in advance for project milestones or retainers that were canceled before work on that milestone commenced, subject to contract notice terms. • Proven Material Non-Delivery: Where RAHATE Enterprises fundamentally fails to initiate agreed work without cause and fails to remedy the situation following written notice within the contractual cure period. • Billing Inaccuracies: Where a verified administrative, invoicing, or transaction error resulted in an overcharge or duplicate payment.

Circumstances Where Refunds Are Ineligible: • Subjective Changes in Business Strategy: Changes in client business direction, internal management changes, or commercial viability decisions after custom work has been approved and developed. • Approved Milestones: Milestones that have already been reviewed, signed off, or formally accepted by the Client. • Delay Attributable to Client: Delays or stalled projects resulting from the Client's failure to provide necessary assets, approvals, or credentials.

Certain operational, technical, and third-party expenses incurred by RAHATE Enterprises are non-refundable under all circumstances due to their immediate, irrevocable nature:

• Completed & Approved Deliverables: Any milestone, sprint deliverable, design concept, or technical architecture formally approved by the Client.
• Third-Party Platform & Advertising Costs: Direct ad spend remitted to advertising networks (Google Ads, Meta, etc.), third-party software licenses, API subscriptions, domain purchases, or cloud server compute charges.
• Dedicated Consultation & Audit Sessions: Strategic discovery sessions, technical architecture consultations, and in-depth codebase audits that have already taken place.
• Bank & Payment Gateway Fees: Transaction, merchant processing, or currency conversion charges deducted by financial institutions during initial payment remittance.

Custom software engineering involves iterative development cycles tailored to bespoke client specifications:

• Milestone Acceptance Framework: Custom software projects are structured around defined milestones (e.g., Architecture Specification, Alpha/Beta releases, Staging Deployment, User Acceptance Testing).
• Acceptance Period: Clients are provided a designated acceptance review window (typically 5 to 10 business days as defined in the SOW) to test and review each milestone deliverable.
• Deemed Acceptance: If the Client does not raise specific, actionable defects in writing within the agreed acceptance window, the milestone is deemed approved and accepted.
• Final Code Delivery: Once final code, repository access, or production deployments are delivered to the Client's control, that phase of work is considered fully delivered and non-refundable.

For enterprise website design and full-stack web development projects:

• Design Phase: Design wireframes, Figma prototypes, and UI style guides are subject to agreed revision rounds specified in the project quotation. Once design concepts are approved, development commences.
• Staging & Review: Development is conducted on staging servers. Feedback must be consolidated and communicated promptly during designated sprint reviews.
• Hosting & Infrastructure: If RAHATE Enterprises provisions server instances, DNS setups, or SSL certificates on behalf of the Client, hosting infrastructure fees paid to cloud providers are non-refundable once provisioned.
• Go-Live Handover: Official deployment to the Client's live domain constitutes final milestone delivery.

For digital advertising and media management engagements (including Google Ads, Meta Ads, and social campaigns):

• Separation of Ad Spend and Management Fees: Client ad spend remitted directly to advertising platforms (e.g., Google, Meta, TikTok, LinkedIn) is completely distinct from RAHATE Enterprises professional management fees.
• Direct Platform Ad Spend: RAHATE Enterprises has no control over ad spend charged by third-party advertising networks. Ad spend is non-refundable by RAHATE Enterprises under any circumstances. Any queries regarding media credits or billing must be directed to the respective ad platform.
• Campaign Management Fees: Professional fees for campaign structure, audience targeting, ad copywriting, conversion tracking configuration, and analytics reporting compensate our team for professional labor expended and are non-refundable once services have been rendered for the billing cycle.

Search Engine Optimization (SEO) and organic digital marketing are ongoing, multi-faceted disciplines influenced by third-party search engine algorithms:

• Nature of Organic Optimization: Search engines (such as Google and Bing) frequently update ranking algorithms and search indexing methodologies. While RAHATE Enterprises applies industry best practices, white-hat technical SEO, and conversion optimization, no legitimate technology agency can guarantee specific organic search ranking positions or traffic volumes.
• Effort-Based Deliverables: SEO engagements are billed on the basis of deliverables completed (e.g., technical site audits, schema markup implementation, page speed optimization, content briefs, backlink audits).
• Non-Refundability: Professional fees for completed SEO audits, implemented code changes, and monthly retainer cycles are non-refundable once the work has been performed and delivered.

Where services are provided on a recurring retainer or monthly subscription basis (such as ongoing cloud maintenance, continuous CI/CD support, or monthly marketing management):

• Notice Period: Clients may cancel recurring retainers by providing written notice as stipulated in their retainer contract (typically 15 to 30 days prior to the next billing cycle).
• Current Billing Cycle: Cancellations take effect at the conclusion of the active billing cycle. Fees paid for the current active cycle are non-refundable, and services will continue through the end of that period.
• No Prorated Mid-Cycle Refunds: Unless explicitly agreed in writing in the client's SOW, we do not provide prorated refunds for partial months or unused retainer hours in an active cycle.

The timely completion of custom digital, software, and marketing projects depends upon active collaboration from the Client:

• Required Materials: Clients must supply necessary content, brand assets, product data, API credentials, domain access, and design approvals in a timely manner.
• Stalled Engagements: If a project is halted or delayed for more than thirty (30) consecutive calendar days due to the Client's failure to furnish required assets, respond to communications, or provide review feedback, RAHATE Enterprises reserves the right to:
• Archive the project and invoice for all work completed up to the date of dormancy.
• Require a project reactivation fee or renegotiated schedule prior to resuming work.
• No Refund for Inactivity: Dormancy or delay caused by the Client does not entitle the Client to a refund of deposits or milestone payments made.

Project quotations and Statements of Work detail specific deliverables and functional parameters:

• Out-of-Scope Requests: Features, integrations, architectural shifts, or design changes requested outside the signed SOW are considered out-of-scope and require a formal Change Request or separate quotation.
• Additional Fees: Additional work is billed separately based on agreed hourly or milestone rates and does not modify the payment or refund terms of previously agreed deliverables.
• No Retroactive Offsets: Scope adjustments requested mid-project cannot be applied retroactively to invalidate payments for previously approved work or completed milestones.

RAHATE Enterprises is committed to delivering robust, production-grade technology solutions:

• Warranty & Bug-Fix Period: Our custom software and website projects typically include a post-delivery warranty window (e.g., 14 to 30 days, as specified in your SOW) during which verified functional bugs or non-conformities with agreed specifications will be remediated at no additional cost.
• Remediation as Primary Remedy: In the event a deliverable does not materially conform to the agreed SOW specifications, the Client's primary remedy is for RAHATE Enterprises to correct, repair, or re-perform the non-conforming deliverable within a reasonable commercial timeframe.
• Reporting Defects: The Client must provide detailed, reproducible descriptions of the bug or non-conformity. Refund requests will not be considered until RAHATE Enterprises has been afforded reasonable opportunity to cure verified defects.

Where a refund or billing credit is approved in writing by RAHATE Enterprises pursuant to this Policy or an executed agreement:

• Method of Remittance: Approved refunds will be remitted using the original payment method or via direct bank transfer (NEFT/RTGS/Wire) to the verified entity account from which the original payment was made.
• Currency & Value: Refunds are processed in the currency of the original invoice. RAHATE Enterprises is not responsible for currency exchange fluctuations or international intermediary bank fees deducted during international wire transmissions.
• Processing Timeframe: Once formally approved and bank details are confirmed, refunds are typically processed within ten (10) to fifteen (15) business days, subject to standard banking settlement cycles.

We believe that professional communication and transparent collaboration resolve commercial disagreements far more effectively than adversarial payment disputes:

• Mandatory Direct Communication: Before initiating a payment dispute, credit card chargeback, or bank clawback, Clients agree to contact RAHATE Enterprises at help@therahate.com to discuss the matter in good faith with our executive team.
• Impact of Improper Disputes: Filing an unwarranted chargeback without prior consultation or in violation of an executed SOW constitutes a breach of contract. In such cases, RAHATE Enterprises reserves the right to immediately suspend all active services, revoke access to staging environments and code repositories, and recover all outstanding fees, legal costs, and collection expenses.

RAHATE Enterprises recognizes that unforeseen, extraordinary events may occasionally disrupt commercial operations:

• Force Majeure: Neither party shall be held liable for delays or non-performance resulting from events beyond reasonable control, including natural disasters, governmental embargoes, widespread telecommunications blackouts, or civil emergencies.
• Compassionate Review: In cases of severe, unexpected business hardship, RAHATE Enterprises may, at its sole discretion, review project status and explore mutually beneficial options, such as project suspension, scope downsizing, or issuing service credits for future use.

This Refund & Cancellation Policy establishes baseline principles across our commercial services. However:

• Hierarchy of Legal Instruments: In the event of any direct conflict between the terms of this general Website Policy and the specific terms contained in an executed Statement of Work (SOW), Master Services Agreement (MSA), formal quotation, or invoice, the provisions of the executed project agreement shall strictly prevail and control.
• Entire Agreement: The terms governing your specific project, including payment milestones, cancellation notices, and liability limitations, are defined in your project contract together with our Terms & Conditions.

For any formal cancellation notices, billing queries, or refund requests, please contact our operational and billing leadership:

• Legal Entity: [LEGAL ENTITY NAME: RAHATE Enterprises]
• Leadership: Gaurav Rahate
• Operational Address: [VERIFIED BUSINESS ADDRESS: Plot no 414, New Nandanwan Layout, Nagpur - 440024, Maharashtra, India]
• Official Inquiries & Billing Email: help@therahate.com
• Privacy Inquiries: privacy@therahate.com
• Business Phone: +91 8007987232
• Official Website: https://www.therahate.com
• Contact Form: Submit Inquiry Online
• Associated Policies: Review Terms & Conditions | Review Privacy Policy

To ensure expedited review, please include your formal project name, SOW or quotation reference number, and an explanation of your request in all correspondence.